Complaints for Airbnb

This is a real-time view of Twitter complaints for Airbnb

Worst Companies in the Same Industry
Total Complaints per Day
Results for the last 30 days
on hold with Airbnb
about 1 week ago
On hold with @airbnb for over 30 minutes now. I wish I could say this is rare.
on hold with Airbnb
about 1 week ago
Placing a customer on hold for 15 minutes and then hanging up on them. Not very good customer service @airbnb @airbnbhelp
on hold with Airbnb
about 2 weeks ago
tired of being on HOLD with AIRBNB !!!!! I've been on hold for 30 minutes now... NOT happy! I guess that's why they have 1 star on service
on hold with Airbnb
about 2 weeks ago
@Airbnb we cannot get ahold of our host in West Hollywood CA and have been on hold with customer service. help.
on hold with Airbnb
about 3 weeks ago
So @Airbnb your customer service agent just hung up in my face after being on hold for over an hour.
on hold with Airbnb
about 3 weeks ago
@AirbnbHelp @Airbnb can you please get working phones so I'm not on hold for 30 mins and then disconnected
on hold with Airbnb
about 4 weeks ago
@Airbnb NO RESOLUTION and the latest person I was speaking to kept me on hold for 15 mins and then dropped my call! #airbnb 2/2
on hold with Airbnb
about 1 month ago
I've literally been on hold with @Airbnb for 40 minutes.... And I used the call-back feature! What's the point of your call back feature?
on hold with Airbnb
about 1 month ago
So I wait a hour and two minutes on hold for @Airbnb and they hang up. My host cancels on me. What the heck do I do ? This is ridiculous
on hold with Airbnb
about 1 month ago
@AirbnbHelp @Airbnb Have you ever heard about "Customer Service"? 25 minutes on hold, and counting. Superhost has priority support, they say
on hold with Airbnb
about 1 month ago
me, v annoyed after being on hold with Airbnb support for an hour https://t.co/ZBaVL3A3Aw
on hold with Airbnb
about 1 month ago
24 minutes and 34 seconds on hold before #airbnb Business Trip Support at 1-888-983-0568 answered my call. Love Airbnb, but yuck on calling.
on hold with Airbnb
about 1 month ago
@Airbnb TRYING to make first reservation. Website stuck spinning on photoID upload & been on hold with bad music for 10 min.NOT impressed!
on hold with Airbnb
about 1 month ago
Shoutout to @Airbnb for keeping me on hold for over an hour so far. While their site says a 10 minute wait. #annoyed
on hold with Airbnb
about 1 month ago
@Airbnb the best was being ditched by the first customer rep I talked to heard my problem then promptly put me on hold for 25 min
on hold with Airbnb
about 1 month ago
@airbnb I was just on hold for an hour with two different people who "couldn't" solve my issue. Then they hung up on me. Get it together.
on hold with Airbnb
about 1 month ago
@AirbnbHelp is threatening to charge my credit card for the room AirBnb promised to cover. I've been on hold with you guys a full hour 3/
on hold with Airbnb
about 1 month ago
@Airbnb 48hrs later & my issue is not resolved. Twitter & call back done 0. Asked to speak to a manager, on hold for 15 mins then cut off.
on hold with Airbnb
about 1 month ago
@Airbnb my mom has been on hold with yall for an hour after you called her back, how much longer will she have to wait? It's urgent!!
on hold with Airbnb
about 1 month ago
@Airbnb And finally: what's the point of the customer service phone number if you're on hold for a short eternity
on hold with Airbnb
about 2 months ago
What's the point of being a Superhost for 7 quarters if you put me on hold for 45 @AirbnbHelp Using the word HELP loosely @Airbnb
on hold with Airbnb
about 2 months ago
@Airbnb @AirbnbHelp when u request they call u, then after they call out u on hold for an hour then it disconnects @Airbnb @AirbnbHelp
on hold with Airbnb
about 2 months ago
@Airbnb @AirbnbHelp I was on hold for more than an hour. Did not get to speak with anyone and I was told superhost get priority!!
on hold with Airbnb
about 2 months ago
@Airbnb I've been on hold for 40 minutes with an emergency situation....
on hold with Airbnb
about 2 months ago
Horrible experience with an Airbnb host. Tried calling @Airbnb and waited on hold for 30mins before it hung up on me. On hold again now
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We feel that greater awareness of the “waiting-on-hold” prompt will increase interest in call-backs, which is the best alternative to waiting on hold!

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