Complaints for AXA Insurance

This is a real-time view of Twitter complaints for AXA Insurance

Worst Companies in the Same Industry
Total Complaints per Day
Results for the last 30 days
on hold with AXA Insurance
about 10 hours ago
@axainsurance 1st phone call was roughly 45 minutes long and I was on hold for at least 30 of them and after I put… https://t.co/lW1r3txbah
on hold with AXA Insurance
about 4 days ago
@axainsurance trying to log a claim but been on hold for an hour. Can someone call me!?x
on hold with AXA Insurance
about 5 days ago
I have been on hold for over an hour now @axainsurance this is not right https://t.co/VZ8jZDNgfg
on hold with AXA Insurance
about 1 week ago
@axainsurance on hold for an hour and I get cut off 😡no replies to emails, an accident not my fault and no one will… https://t.co/6qezc4ZZVA
on hold with AXA Insurance
about 3 weeks ago
@axainsurance Could you tell me why in been on hold for over 2 and a half hours now please ?
on hold with AXA Insurance
about 1 month ago
@axainsurance still trying to settle a claim from December regarding #travelinsurance terrible customer service! Been on hold for 30 mins!
on hold with AXA Insurance
about 1 month ago
@axainsurance So have to ring yourself to try and sort out but get put on hold for 50 mins and still get no where
on hold with AXA Insurance
about 1 month ago
@axainsurance are you guys going to pick up the phone or what? been on hold for over 20 mins! #poorservice
on hold with AXA Insurance
about 1 month ago
@axainsurance - 47 minutes on hold & counting... And after no call back from your tech team as promised. Frustrated 😣
on hold with AXA Insurance
about 1 month ago
@axainsurance So you can answer queries, try answering your phones! 80 minutes on hold. 😡
on hold with AXA Insurance
about 1 month ago
@axainsurance sort it out... 40+ minutes on hold to discuss a claim... It's alright though, because you don't have… https://t.co/LOowdYuUQg
on hold with AXA Insurance
about 1 month ago
@axainsurance I've been on hold for 15 mins trying talk to you about a claim - How long is the que? please answer my call !
on hold with AXA Insurance
about 1 month ago
I note @axainsurance answers their sales line much quicker than their claims line. 15 minutes on hold after already speaking to 3 depts
on hold with AXA Insurance
about 1 month ago
@AXA @axainsurance Iv used 230 minutes on hold this week I am not calling again Iv emailed requesting a call back!
on hold with AXA Insurance
about 1 month ago
2 hours 15 minutes on hold so far. @axainsurance you are showing utter contempt for your customers
on hold with AXA Insurance
about 1 month ago
2 hours on hold and still waiting to speak to an agent in claims department. 3 hours on Friday @axainsurance
on hold with AXA Insurance
about 2 months ago
@axainsurance 45 minutes on hold so far after being asked to call your claims team with a 48hr deadline. Absolutely ridiculous.
on hold with AXA Insurance
about 2 months ago
@axainsurance telling me I'll be put through to an agent "very soon" is just insulting. More than 2 hours on hold 😑… https://t.co/X6NKsiciii
on hold with AXA Insurance
about 2 months ago
@axainsurance I've been on hold for 20 minutes, any idea how much longer I'll be waiting to speak to someone?
on hold with AXA Insurance
about 2 months ago
@axainsurance I had a no fault accident in October and your claims team is ignoring me. Been on hold for hours and no one bothers....
on hold with AXA Insurance
about 2 months ago
@axainsurance Shocking service, Loads of calls, hours on hold, emails and still nothing haven't spoke to anyone about a non fault claim.
on hold with AXA Insurance
about 2 months ago
@axainsurance Please can someone call me? Spent over 2 hours on hold yesterday and today. I am 3rd Party in existing Car claim #poorservice
on hold with AXA Insurance
about 2 months ago
@axainsurance I've been on hold for an hour for an update on my claim. Totally inacceptable service levels (ref1381013)
on hold with AXA Insurance
about 3 months ago
@axainsurance No contact since I reported a serious crash into my car whilst parked on Saturday. Now been on hold for over twenty minutes!
on hold with AXA Insurance
about 3 months ago
@axainsurance I tried to call again just now, got through to only a hold line and was on hold for an hour and the call cut off! Furious.
Load More Tweets

Who We Are

This site is powered by Fonolo and we want to be upfront about our motivations.

We feel that greater awareness of the “waiting-on-hold” prompt will increase interest in call-backs, which is the best alternative to waiting on hold!

See Our Solutions