Complaints for ScotRail

This is a real-time view of Twitter complaints for ScotRail

Worst Companies in the Same Industry
Total Complaints per Day
Results for the last 30 days
on hold with ScotRail
about 1 month ago
@ScotRail No. I’m on hold with customer relations. Next service not until 16:18
on hold with ScotRail
about 4 months ago
@ScotRail The station I'm traveling from isn't staffed and tried option 2 and was on hold for 15 mins. Can you in a… https://t.co/H4wJogcEbx
on hold with ScotRail
about 6 months ago
@ScotRail Ahhh. Explains why I was on hold with that jazzy music. 😂😂. So should now ask what time are they open tomorrow?
on hold with ScotRail
about 7 months ago
@ScotRail Can you help me? I’ve lost my smartcard and I’ve been on hold for 40 mins to try and report this. I’ve be… https://t.co/7RGm1lgiP9
on hold with ScotRail
about 8 months ago
@ScotRail Been on hold for 20 mins now...
on hold with ScotRail
about 8 months ago
@ScotRail It's the smartcard section available on a Sunday i have been on hold for over 10 mins?
on hold with ScotRail
about 10 months ago
Been on hold with @ScotRail 20 minutes to find alternative travel for the customers sitting freezing in Lanark. No… https://t.co/TM6ErZTpmT
on hold with ScotRail
about 10 months ago
@ScotRail any way I can get a replacement smartcard without sitting on hold for 10+ minutes? This wait time is crazy
on hold with ScotRail
about 11 months ago
@Scotrail is your customer line open today? Your website says 7am to 10pm but I've been on hold for ages now...ask… https://t.co/PvQF5zvYZQ
on hold with ScotRail
about 12 months ago
@ScotRail 20 minutes on hold, top left of screen https://t.co/LQwEoVlFu0
on hold with ScotRail
about 12 months ago
@ScotRail just spent 20 minutes on hold waiting to buy a ticket... Bad customer service Can't book a bike reservati… https://t.co/BOBR7XtCUv
on hold with ScotRail
about 1 year ago
@ScotRail Been put on hold for 5 mins and counting, very helpful.
on hold with ScotRail
about 1 year ago
@ScotRail No I haven’t. I do t have the time to sit on hold for hours on end. Surely if someone is able to take a p… https://t.co/Xn0oRCm7nC
on hold with ScotRail
about 1 year ago
@ScotRail All sorted now. Nearly 30 mins on hold. For a 30 second phone call. Nice way to spend your train journey home.
on hold with ScotRail
about 1 year ago
@ScotRail 27 minutes on hold then I gave up. They are either very busy or have sloped off home early?
on hold with ScotRail
about 1 year ago
@ScotRail Over 20 minutes on hold :(
on hold with ScotRail
about 1 year ago
@ScotRail is anyone answering the phone for Smartcard problems? Called number on back of card but on hold for over… https://t.co/2IUQ1A0mn6
on hold with ScotRail
about 1 year ago
@ScotRail @dailyrecord @ScottishSun As your number is a charged code I have ended the call after 15minutes on hold,… https://t.co/uxVUoV2n1S
on hold with ScotRail
about 1 year ago
@ScotRail Is there any other way to contact? I’ve now been on hold for 20 minutes and it’s a premium rate number.
on hold with ScotRail
about 1 year ago
being on hold with scotrail always gives me a headache XD i think it's because the music sounds so tinny, that it j… https://t.co/kGZL3c8hIb
on hold with ScotRail
about 1 year ago
@ScotRail is there anyway my smart card can be cancelled and a new one re issued without waiting on hold for ages t… https://t.co/nAob3X4ixC
on hold with ScotRail
about 1 year ago
@ScotRail is anyone going to answer a call? on hold for 10 minutes now
on hold with ScotRail
about 1 year ago
@ScotRail what option would I chose to speak to someone regarding this. Was on hold for a while there and wasn't s… https://t.co/8bwVwV6Ld9
on hold with ScotRail
about 1 year ago
@ScotRail Ah well, just spent 15 minutes on hold to that number...the website says you can cancel online, but there is no obvious link
on hold with ScotRail
about 1 year ago
@ScotRail Well that was helpful!! I called the number as requested and after being on hold for 10 minutes I was tol… https://t.co/F599wSBwyG
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