Complaints for Southwest Airlines

This is a real-time view of Twitter complaints for Southwest Airlines

Worst Companies in the Same Industry
Total Complaints per Day
Results for the last 30 days
on hold with Southwest Airlines
about 19 hours ago
@SouthwestAir Why have the “call-back” feature if when Southwest does call me back I am still on hold for 40+ minut… https://t.co/idwqNoJ2mx
on hold with Southwest Airlines
about 19 hours ago
@SouthwestAir I’ve been on hold for 56 minutes. Just want to know status of my refund I requested back in March.
on hold with Southwest Airlines
about 20 hours ago
Follow up: I was on hold for over an hour but Southwest reached out over twitter and quickly solved my issue.
on hold with Southwest Airlines
about 20 hours ago
@SouthwestAir had the call back option for customer service, they called back and still on hold for over an hour. W… https://t.co/OeaUSKOf2S
on hold with Southwest Airlines
about 5 days ago
@chubbyking30 @bigboychaser1 •on hold with Southwest booking first flight•
on hold with Southwest Airlines
about 1 week ago
@SouthwestAir is there a way to check the capacity on my flight tomorrow? I’ve been on hold for a while and wondere… https://t.co/CwvxMLFaaN
on hold with Southwest Airlines
about 1 week ago
I have spent hours on hold with about 1/2 dozen airlines. But with @SouthwestAir I was on hold for 2 minutes. The p… https://t.co/dxROdrFsI9
on hold with Southwest Airlines
about 2 weeks ago
Thanks @SouthwestAir for leaving me on hold for 40+ mins only to hang up on me not once but twice! 🥰❤️
on hold with Southwest Airlines
about 3 weeks ago
@SouthwestAir I tried to call to discuss it with your customer service and was on hold for hours without an answer.… https://t.co/sWJaX7Efki
on hold with Southwest Airlines
about 3 weeks ago
@SouthwestAir Gary, why doesn’t anyone answer the phone? Been on hold for over an HOUR! https://t.co/W2FW4fYfBN
on hold with Southwest Airlines
about 3 weeks ago
@SouthwestAir SW has me on hold for over an HOUR despite their message saying only 20 minute wait!! WTF?!? https://t.co/x2uNxYgAcS
on hold with Southwest Airlines
about 1 month ago
Dear @SouthwestAir I just want my money back I’ve been on hold for a hour
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir 3 times today requested call back for customer service, 2 times waited over 30 minutes on hold once… https://t.co/YtMxhrXALU
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir you called me back I think 57 mins to leave me on hold for an additional hour
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir been on hold for an hour, anyway you could help via DM. Trying to cancel a flight to a city that’s un… https://t.co/3OjrcolaYM
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir Yea waiting for a call back! Waited over 30mim early so spent my lunch on hold with you all to try again later!
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir can’t change my flight, I keep getting errors. I’ve been on hold for 25 minutes, something has to wor… https://t.co/XfxQa9l2fS
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir I was just on hold for 25 minutes and you disconnected my call. All I want to do is change my flight… https://t.co/RDHzbRpD3m
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir what’s the point of having a call back option, if I’m going to be placed on hold for another hour and 20 minutes?
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir what’s the point of having a call back option, if I’m going to placed on hold for another hour and 20 minutes?
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir I’ve been on hold for 20 minutes, but the world is kind of a mess rn so I’m cool with having patience.
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir im def gon need that FULL refund got me on hold for 30 min
on hold with Southwest Airlines
about 1 month ago
Lmao @SouthwestAir said my wait time would be 4 minutes, I’ve been on hold for 40 so far..
on hold with Southwest Airlines
about 1 month ago
Wow @SouthwestAir really called me back after 40 minutes to put me on hold for 40 minutes and I’m still on hold https://t.co/sapvueM2n8
on hold with Southwest Airlines
about 1 month ago
@SouthwestAir hey guys.. been on hold for an hour. Is there an alternative way to connect? Having major flight issues.
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We feel that greater awareness of the “waiting-on-hold” prompt will increase interest in call-backs, which is the best alternative to waiting on hold!

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