Complaints for Virgin Money

This is a real-time view of Twitter complaints for Virgin Money

Worst Companies in the Same Industry
Total Complaints per Day
Results for the last 30 days
on hold with Virgin Money
about 1 day ago
@VirginMoney 30 minutes on hold and you still haven’t answered the phone. Very unprofessional
on hold with Virgin Money
about 2 days ago
@VirginMoney I need help urgently - I've been on hold for 45 minutes!
on hold with Virgin Money
about 4 days ago
@VirginMoney trying to increase my mortgage payments. Phoned 4 times to be on hold for over 30 minutes each time. D… https://t.co/5ygrS4Fh37
on hold with Virgin Money
about 1 week ago
@VirginMoney are one of the worse banks I’ve ever had to deal with. Two hours on hold to eventually receive an amas… https://t.co/WKlqKuZ9ez
on hold with Virgin Money
about 1 week ago
@DavidBurgess73 @VirginMoney You didn’t say you couldn’t get through. You said you were on hold for 50 mins indicat… https://t.co/hp1ydevrT9
on hold with Virgin Money
about 1 week ago
Well @VirginMoney - 50 minutes on hold to speak to someone - this is an enjoyable UX
on hold with Virgin Money
about 1 week ago
@VirginMoney ‘ambition is to ‘make banking better’… Holding for over 30 minutes listening to the same message & mus… https://t.co/Bg2ZXvucsY
on hold with Virgin Money
about 1 week ago
@VirginMoney literally losing the will. Locked out of my app for no obvious reason. On hold for 40mins and then get… https://t.co/nmCmLhjB1H
on hold with Virgin Money
about 1 week ago
@VirginMoney by far the worst #customerservice I’ve had in a while. Just cut me off after putting me on hold for 15… https://t.co/XnjzTIw8Tx
on hold with Virgin Money
about 2 weeks ago
@VirginMoney Well yes, that would have been my phone call that I waited on hold for an hour on only to be cut off w… https://t.co/EDaEqOe8zG
on hold with Virgin Money
about 2 weeks ago
@VirginMoney OVER 30 minutes on hold!!!!
on hold with Virgin Money
about 2 weeks ago
#VirginMoney whilst trying to contact their customer services this morning for a query I have, I was on hold for 30… https://t.co/LaPxmpOC9p
on hold with Virgin Money
about 2 weeks ago
@VirginMoney is your call centre vastly understaffed? Been on hold for a v v v long time
on hold with Virgin Money
about 2 weeks ago
@VirginMoney I’ve now been on the phone, I’m on hold, for a further 1 hour 10 mins. https://t.co/NzoSztEiax
on hold with Virgin Money
about 2 weeks ago
@VirginMoney Over the last week I have spent in excess of two hours on hold to you. I’m a new customer, account not… https://t.co/uxPeQmXqEp
on hold with Virgin Money
about 2 weeks ago
absolutely dreadful experience trying to contact @VirginMoney on hold for over 50 mins, just had to give up. obvio… https://t.co/JfAZD5KJSu
on hold with Virgin Money
about 2 weeks ago
@VirginMoney I’ve been holding for over 1hr, what on earth is going on? Why can’t you get your act together….it was the same 4 weeks ago!
on hold with Virgin Money
about 3 weeks ago
@VirginMoney @LesleyDiMascio 15 minutes on hold 52 minutes on to service advisor who initially said could transfer… https://t.co/wLCl9SQo4q
on hold with Virgin Money
about 3 weeks ago
@VirginMoney Have currently been on hold for 51 minutes, just to update settings on an account that can't be done online. Not a good look 😕
on hold with Virgin Money
about 3 weeks ago
@VirginMoney Got through after 48 minutes on hold and should be sorted now?. But please please turn off that horrendous music.
on hold with Virgin Money
about 3 weeks ago
@VirginMoney ISA savings - two goes, each on hold for 30 mins. Now 17 mins, no indication of wait time, no call bac… https://t.co/gwoUwA0pEU
on hold with Virgin Money
about 3 weeks ago
@VirginMoney Just been on hold for 10 minutes when told wait is 25 mins. Was given an option for you to call me bac… https://t.co/3L32TKKtq5
on hold with Virgin Money
about 3 weeks ago
@VirginMoney Been on hold for 30 mins, is anyone likely to answer soon? 🤷🏻‍♀️
on hold with Virgin Money
about 3 weeks ago
@VirginMoney been on hold for 20 mins. Redialled only to hear a message saying the team aren’t here now. Call back… https://t.co/7Cbcm7NEkr
on hold with Virgin Money
about 4 weeks ago
@VirginMoney diabolical customer service . On hold for an hour. Passed to two ppl who couldn’t even access my acc… https://t.co/3B3eG50OgE
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