Complaints for West Elm

This is a real-time view of Twitter complaints for West Elm

Worst Companies in the Same Industry
Total Complaints per Day
Results for the last 30 days
on hold with West Elm
about 19 hours ago
@westelm Disgusted with your customer service! Was on hold for 45 min to get my teacher discount with no help, no a… https://t.co/v3wfa40jFC
on hold with West Elm
about 1 day ago
@westelm super rude agent now has me on hold for 15 minutes - wow - #getyourshittogether
on hold with West Elm
about 1 week ago
@westelm On hold for 15 minutes from your customer service, just to cancel an order for a Quick Ship Couch.. Then… https://t.co/XcVsnLp2HS
on hold with West Elm
about 3 weeks ago
My favorite part about being on hold with West Elm about the other half of an end table that they failed to deliver… https://t.co/8UOEYFZsfo
on hold with West Elm
about 4 weeks ago
@westelm why do I have to wait on hold for 30 minutes and still not talk to anyone? Why is moving so hard?
on hold with West Elm
about 1 month ago
@westelm waiting on hold for 56 minutes now...........help.
on hold with West Elm
about 1 month ago
@westelm what is going on this company thinks it's ok to keep customer on hold for over 38 minutes and counting!
on hold with West Elm
about 2 months ago
Was on hold with West Elm today inquiring about a sale (I know, I know, get over myself) and the music they were pl… https://t.co/UyvKP2qsSN
on hold with West Elm
about 2 months ago
@westelm well past 45 minutes on hold with customer service with no answer. Someone want to actually help me?
on hold with West Elm
about 2 months ago
@westelm Called many times but they just make you wait on hold for 10 minutes and then they sent you to voicemail. @unmarketing
on hold with West Elm
about 2 months ago
@marieElizabethh @westelm Called the number for Customer Service 3 Times waited on hold for 10 minutes only to be s… https://t.co/oiMHJEIwPh
on hold with West Elm
about 2 months ago
@westelm Can I get someone to call me about an order I placed? I've been on hold for over 15 minutes but the record… https://t.co/eMY8IYKvdu
on hold with West Elm
about 3 months ago
@westelm I've been on hold for 56 minutes trying to talk to someone in furniture about scheduling my delivery. The… https://t.co/UiqgLCNshe
on hold with West Elm
about 3 months ago
Also, spending 40 minutes on hold to finally even reach someone is beyond excessive and ridiculous @westelm
on hold with West Elm
about 3 months ago
After 48 minutes on hold with @westelm I can confidently state that they only have three songs in their hold music playlist.
on hold with West Elm
about 3 months ago
@westelm I've been on hold for an hour. Can someone help me, so I can get on w/ my weekend?! TY.
on hold with West Elm
about 3 months ago
@westelm second time trying to get through to customer support for my furniture order - on hold for 40 minutes and counting.
on hold with West Elm
about 3 months ago
Hey what the fuck @westelm I’ve been on hold for 40 minutes
on hold with West Elm
about 3 months ago
@westelm been on hold for an hour and a half. UNBELIEVABLY BAD CUSTOMER SERVICE.
on hold with West Elm
about 3 months ago
@westelm On hold for 30 minutes, got hung up on, now on hold for another 30 minutes. Your customer service stiiiiiiiiiinks.
on hold with West Elm
about 3 months ago
My favorite part of my night is spending twenty minutes on hold with @westelm customer service, only to be hung up… https://t.co/uciBgDsbOT
on hold with West Elm
about 3 months ago
@westelm you should be ashamed of your horrible customer service. After being on hold for over an hour and half an… https://t.co/zFztbAqDtx
on hold with West Elm
about 3 months ago
@westelm ‘s customer service is trash. Been on hold for over 30 minutes.
on hold with West Elm
about 3 months ago
@westelm Was on hold for more than an hour without talking to anyone .....😡
on hold with West Elm
about 4 months ago
On hold with @westelm customer support over an order with missing parts. 20mins so far. How long do you think I'll wind up waiting?
Load More Tweets

Who We Are

This site is powered by Fonolo and we want to be upfront about our motivations.

We feel that greater awareness of the “waiting-on-hold” prompt will increase interest in call-backs, which is the best alternative to waiting on hold!

See Our Solutions